Public Relations Marketing Services

Wilton, Connecticut 06897

Tel: 203.984.0419 Fax: 203.834.1140 jelliott@jegsearch.com

Sector: Public Relations Marketing Services

Job Title: Help Desk Associate

Location: CT

THE COMPANY:

Our client is a dynamic, growing marketing communications company looking to expand its Customer Service Help Desk team. The company has a unique program with a comprehensive suite of applications and services that provides nationally branded companies a new way to promote their presence in every local community where they do business. Right now the company manages 90+ such accounts, including industry-leading companies in the consumer products, real estate, automobile, manufacturing, and retail industries.

THE OPPORTUNITY:

The Customer Service Help Desk position is a key role on the company team. This position requires a strong attention to detail, ability to multi-task and proactively provide the best possible customer service to a growing roster of franchise, direct-selling and multi-outlet clients. This is a great opportunity for someone who is looking for a growing company with many exciting opportunities emerging within its new structure.

KEY RESPONSIBILITES:

· This position includes extensive phone and email contact with clients and contract administration responsibilities.

· Most importantly, the Help Desk bears responsibility for making sure our users are always fully satisfied.

· The successful candidate will be able to manage new client contracts from receipt through invoicing and to diligently track and follow-up on all outstanding issues in a timely manner.

REQUIREMENTS:

· A friendly and positive phone manner is a must.

· Additionally, the successful candidate must possess good computer skills, a sincere desire to provide high-quality service, a talent for managing details, excellent oral and written communication skills, and the ability to recognize potential service issues or opportunities.

· Previous customer service experience preferred.

BENEFITS:

A comprehensive compensation package, including competitive salary, benefits, and a challenging and dynamic work environment.

If you are interested in this position, send your resume specifying this job title to jelliott@jegsearch.com

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